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upgraded vault (SW2010/Win7-64), can't contact it

Question asked by Michael Hess on Mar 3, 2010
Latest reply on Mar 8, 2010 by Michael Hess

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I'm running Workgroup PDM and Solidworks on a standalone workstation. Recently had to upgrade from XP-32 to Win7-64. I run multi-version and used to have SW2009+vault, and SW2010 (no vault). I had to upgrade the setup to be SW2009 and SW2010+vault.

During the vault server installation, I got an "upgrade" option and chose that. Everything seemed worked fine, the server is running as a service, the server log last line says

Request Port listening for connections on PORT: 40000. WORKER THREADS: 10

But when I try to connect to the vault (through either SolidWorks, or SW Explorer, or Vault Admin), it hangs when it is trying to contact the vault.

Hmmm.

Second part: I just checked the vault and noticed that the whole vault is now 9783 bytes, ie it's empty. Nice upgrade - that's why you make backups, right? Since everything was wiped, I decided to ignore that upgrade. Stopped the service, uninstalled Workgroup server, reinstalled server from DVD (Installation Manager SP0). Everything seemed to work fine, service is running, same empty vault, same "port listening" message in the server.log file.

Now when I try and log in, I don't even get to the "Contact Vault" window. It just hangs as soon as you provide the login info.

Argh. I know Workgroup is not that complicated a tool, so any suggestions of what I can poke at to probe this further?

Since I just jumped to Win7 a lot is new. Could these be OS issues, or firewall/AV issues?

Thank You,

Mike

setup:
SW09-64 sp0

SW10-64 sp2.1

Win7-64bit

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Tapani Sjoman Mar 3, 2010 3:40 PM

Have not installed PDM2010 yet but some thoughts:

1. Try disabling firewall from your PDM-server. If it works this way, let us know.

2. Replace new Vault-content with your old data. You should have all users as well as old data available now.

3. What is your platform for Workgroup PDM Vault? System requirements says: "Microsoft Windows XP Professional or Windows Server 2003® (recommended)"

Best regards,

TapaniS

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Michael Hess @ Tapani Sjoman on Mar 3, 2010 3:45 PM

Tapani:

I just disabled the firewall. It made no difference.

Vault Data and Vault Server are on the same Win7-64 machine.

I hope that this is not the problem, because I'd rather not downgrade once more.

Mike

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Brian Hoerner Mar 3, 2010 3:36 PM

Michael,

Are you tring to connect to the vault with SW2010 or SW2009 after the upgrade of the vault?

Brian

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Michael Hess @ Brian Hoerner on Mar 3, 2010 3:47 PM

Brian:

I am connecting through the SW2010 tools (SolidWorks, Explorer, and Vault Admin).

Actually, yesterday I was told by my VAR that you can connect from SW2009 into the SW2010 vault.

I actually see the Workgroup 2010 Add-in, show up in SW2009 under Tools > Add-Ins.

In my case, however, it makes no difference as far as connecting.

So I'm still stuck.

Thank you,

Mike

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Brian Hoerner @ Michael Hess on Mar 3, 2010 4:10 PM

Michael,

Odd, I have been told that you cannot connect to the vault except with the same major version you have installed, so with pdmwserver2010 you cannot access the vault with anything except SW2010....have to check that out,

However, to your question, all we did was to download and run pdmserver for SW2010 and had no issues, we are running on server 2003 though not W7.

brian

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Michael Hess @ Brian Hoerner on Mar 3, 2010 4:36 PM

Yes, as pointed out above, Windows 7 does not show up on the recommended list.

I don't know if the recommended list is a required list and if it requires XP server

opr just XP. Because I'm running apps and server on the same station, I am not

using any of the Microsoft "Server" products. And that has been working for quite a while.

I'm running 2009 under Windows 7, but it won't let me upgrade from SP0.

2009 is not supported under Windows 7 (and I think I've been told neither is 2010 sp0).

I may be trying something that's impossible.

I just downgraded the 2010 vault to 2009 and am seeing the same problems.

If I find out anything more, I'll post it here.

Thank You,

Mike

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Michael Hess Mar 8, 2010 6:41 AM

With the help of SolidWorks we got this one figured out. This may be a bug for this particular setup, but if you connect to Vault via the computer name, not via "localhost" it connects just fine. Hopefully if somebody runs into this again, they'll have a much quicker way of working around this. Thanks Andy and Larry.

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7 Replies

Tapani Sjoman Mar 3, 2010 3:40 PM
Mark Correct
Correct Answer
Have not installed PDM2010 yet but some thoughts:

1. Try disabling firewall from your PDM-server. If it works this way, let us know.

2. Replace new Vault-content with your old data. You should have all users as well as old data available now.

3. What is your platform for Workgroup PDM Vault? System requirements says: "Microsoft Windows XP Professional or Windows Server 2003® (recommended)"

Best regards,
TapaniS
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- Michael Hess @ Tapani Sjoman on Mar 3, 2010 3:45 PM
  Mark Correct
  Correct Answer
  Tapani:
  
  I just disabled the firewall. It made no difference.
  
  Vault Data and Vault Server are on the same Win7-64 machine.
  I hope that this is not the problem, because I'd rather not downgrade once more.
  
  Mike
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Brian Hoerner Mar 3, 2010 3:36 PM
Mark Correct
Correct Answer
Michael,

Are you tring to connect to the vault with SW2010 or SW2009 after the upgrade of the vault?

Brian
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- Michael Hess @ Brian Hoerner on Mar 3, 2010 3:47 PM
  Mark Correct
  Correct Answer
  Brian:
  
  I am connecting through the SW2010 tools (SolidWorks, Explorer, and Vault Admin).
  
  Actually, yesterday I was told by my VAR that you can connect from SW2009 into the SW2010 vault.
  I actually see the Workgroup 2010 Add-in, show up in SW2009 under Tools > Add-Ins.
  
  In my case, however, it makes no difference as far as connecting.
  
  So I'm still stuck.
  
  Thank you,
  Mike
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  - Brian Hoerner @ Michael Hess on Mar 3, 2010 4:10 PM
    Mark Correct
    Correct Answer
    Michael,
    
    Odd, I have been told that you cannot connect to the vault except with the same major version you have installed, so with pdmwserver2010 you cannot access the vault with anything except SW2010....have to check that out,
    
    However, to your question, all we did was to download and run pdmserver for SW2010 and had no issues, we are running on server 2003 though not W7.
    
    brian
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    - Michael Hess @ Brian Hoerner on Mar 3, 2010 4:36 PM
      Mark Correct
      Correct Answer
      Yes, as pointed out above, Windows 7 does not show up on the recommended list.
      I don't know if the recommended list is a required list and if it requires XP server
      opr just XP. Because I'm running apps and server on the same station, I am not
      using any of the Microsoft "Server" products. And that has been working for quite a while.
      
      I'm running 2009 under Windows 7, but it won't let me upgrade from SP0.
      2009 is not supported under Windows 7 (and I think I've been told neither is 2010 sp0).
      I may be trying something that's impossible.
      
      I just downgraded the 2010 vault to 2009 and am seeing the same problems.
      
      If I find out anything more, I'll post it here.
      
      Thank You,
      Mike
      Like • Show 0 Likes0
      Actions
Michael Hess Mar 8, 2010 6:41 AM
Mark Correct
Correct Answer
With the help of SolidWorks we got this one figured out. This may be a bug for this particular setup, but if you connect to Vault via the computer name, not via "localhost" it connects just fine. Hopefully if somebody runs into this again, they'll have a much quicker way of working around this. Thanks Andy and Larry.
Like • Show 0 Likes0
Actions

upgraded vault (SW2010/Win7-64), can't contact it

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