You should report any enhancements through your VAR, they will find their way into the system as enhancement SPR's.
As for bug SPR's the more customer hits they get the higher their priority so I would encourage you to report them.
Feel free to also report any such to me. Though this should be backed up by a report through the VAR as well so that it can be properly tracked and can accumulate hits from other customers.
You can send them to me via email - firstname.lastname@example.org
Don't want to sound snarky but 4 questions.
"...a report through the VAR as well so that it can be properly tracked and can accumulate hits from other customers...."
If a report of a VAR gets properly tracked then what happens to a report directly from a customer ?
Why must something be reported through VAR when all it does is introduce a middleman into the proceedings who just relays what the customer has experienced while there's a very good possibility that the VAR don't truly understand the problem or how important it is?
How is it suppose to accumulate hits by others if the only thing one can find about a certain situation is a description consisting of 1 line of text that may or may have been writen by someone who can make themselves understood in English?
What good is it to be able to find something with a "solution" provided if then that solution doesn't solve the problem?
See S-08212. Try it. I may look like you can correct the problem if you do it as described until you make a BOM of it in a drawing to see that you'lll have to manually alter the BOM because it still will mention the wrong schedule for any pipe entity that has a different diameter then the one used to originaly start the route.
A report through a VAR gets entered into the tracking database, if you just send an issue directly to myself or others at SW it doesn't. The report through the VAR goes to specialists in Tech support who may know of a fix to your problem and will also match the issue up with similar reports from other customers so that the relative SPR gets more hits and so gains higher priority. Whilst I try to help where I can, it would be wrong for me to dedicate too much time to tracking individual issues for individual customers, that's part of what Tech support and VAR support is there for.
I hope you can understand that this process is there for everyones benefit.
Thanks for the clarification. Much appreciated.
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