4 Replies Latest reply on Nov 18, 2009 10:35 AM by Lucas Dexter

    Slow Actions in EPDM

    1-GRKFCQ Nov 13, 2009 11:36 AM
      So, when we came in to work on Monday anything to do with PDM (check in/out, change state, get version) now takes 3 to 4 times longer than it did before this weekend.  I know nothing has changed with the client installations.  I can not vouch for anything that may have occurred on the database server.  What should I be looking for to bring the transfer speeds back to normal?
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        • Re: Slow Actions in EPDM
          1-A5CHD1 Nov 13, 2009 12:47 PM (in response to 1-GRKFCQ)

          If it's the transfer speed, the problem could be the network.

           

          If it's the time it takes to display the dialogs, it could be the database. (Rebuild your indexes.)

          • Re: Slow Actions in EPDM
            Frank Krockenberger
            Frank Krockenberger Nov 13, 2009 12:52 PM (in response to 1-GRKFCQ)

            Jef,f

            check to see if the server(s) are doing a data backup,

             

            Frank

            • Re: Slow Actions in EPDM
              Ben Kalinowski
              Ben Kalinowski Nov 16, 2009 10:39 AM (in response to 1-GRKFCQ)
              Make sure IT didn't add your C: drive to the antivirus autoscan list.  That killed us for a while.
              • Re: Slow Actions in EPDM
                Lucas Dexter
                Lucas Dexter Nov 18, 2009 10:35 AM (in response to 1-GRKFCQ)

                Hi Jeff,

                We run into this from time to time.  The first time was because the server processor was overtaxed due to all the searches being performed on the database side.  (We have since split our database and archive servers to two physical machines and really beefed up the database server; dual quad core processors with 12GB ram.)  We had slow issues when our IP phones were being updated.  We had slow issues when we pushed Windows updates out to all the users.  Etc., etc., etc.

                 

                I guess what I am getting at is there any number of reasons for slow response times with EPDM, and it is usually something to do with the network or the client machine not pointing to the servers correctly.  The fun part is trying to figure out what is different now than before.

                 

                Godd luck!!

                 

                Lucas Dexter