I recently upgraded my computer from 2009 to 2010. Every time I try to open a file the program immediately crashed. I even tried using view only and got the same results. Can anyone offer any advice on what I should do?
Which version of windows are you running, and is it 32 bit or 64 bit?
Have you run the conversion tool on any files? I suggest giving that a try on copies of some files (keep the originals!). Start>All Programs>SolidWorks 2010>SolidWorks Tools>SolidWorks Task Scheduler. The first option is "convert files". Run this on a few files, and see if you can open them after they are converted to 2010 files.
- And also, do you run a license server, or is this a stand alone install, with a serial number?
Here is one of the files that I tried to convert using the task manager. I don't want to waste your time though. I also thought my issue might be one of '09 versus '10 files so I tried some tutorials. When I selected the icon that would open the file automatically from the tutorial window, the program crashed again. I may be wrong but I would assume that opening the tutorials through SW 2010 would open 2010 files. That's why I tried. Any help is greatly appreciated.
Your part looks clean. Sounds like a bummer install. When you upgraded did you choose "upgrade" or "new installation"?
Which antivirus do you use?
I'm afraid doing a complete re-install and a SW registry wipe may be your best option.
You can do a partial SW registry wipe right now, and maybe that will help:
1. Run the settings backup program. Start>All Programs>Solidworks 2010>Solidworks Tools>Copy Settings Wizard. Keep this file for safety.
2. Start Solidworks. Go to Help>Transfer Licenses... and return your license to solidworks.
3. Shut down Solidworks (if it hasn't already crashed).
4. Go to Task Manager, click on the Processes tab, and make sure SLDWORKS.exe isn't running anywhere.
5. Start>Run... type regedit.exe
Go to:HKEY_LOCAL_MACHINE>Software> Then RENAME "SolidWorks" folder to "SolidWorks Backup".
Do the same for:
HKEY_CURRENT_USER>Software> Then RENAME "SolidWorks" folder to "SolidWorks Backup".
You should now technically have two backup copies of your registry settings (both as the .sldreg file using the Wizard, and by hand re-naming the folders)
It will now restart with a clean install the next time you run Solidworks, and you will have to re-register the product.
Edit: I should also mention that messing around with your registry can be scary. If it makes you uncomfortable, make a phone call to your SolidWorks reseller. Act all angry and tell them to come fix their broken software (that always puts them in a good mood). They should be able to walk you through this process, too. And they will provide a "warranty" if you screw up. I don't!
Do you think doing the Rx safe mode with the "bypass system options..." setting would be worth a shot first?
Charles, you have been very helpful but all of this will have to wait till tomorrow. I will post first thing in the morning. Again, thank you.
We use AVG antivirus software.
I tried the partial SW registry wipe with no luck. Should I try a complete SW registry wipe? If so, could you please post some instructions that will help me with this? In the mean time, I will try the download again. Thanks.
I just started a new discussion and posted a document that walks through my process for getting a clean install of a new version. It's under the title of "My process for getting a clean installation of SW" Catchy, eh?? :-)
Jim and/or Larry,
Did you do a new install, or an "upgrade"?
Get your SW reseller over to help you with your install. That is what you pay for in your service agreement.
How do I contact my SW reseller? I know this is a silly question but the person who initially set us up is no longer with the company.
Does your company have a purchasing department? Did the PO go through them to place the order. Who writes the checks for purchases? The person in accounting probably knows where your company purchased SW from since they had to write them a check and probably have an invoice on file.
Where are you located in the country? You can look at the SW website for resellers in your area.
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