There are a couple of files, that when I try to get latest version or open, I get an error message " Unknown Archive Server Error". Does anyone know what this error message means and what I need to do to correct the problem?
Do you have access to the actual archive server log available in the admin client? If so is the error message the same or is there more information provided?
There are several things you can do. I would start by having the IT department export the log from the Archive server and post it to the question here. This will allow for better review.
Please note the following is for advance user(s) only:
Another option, if you have access is to check the database for the associated hexadecimal name of the file on the backend of the archive server and COPY the file external and rename it to the original name and see if the file can be opened in Solidworks. If the file can be opened in Solidworks then the issue is not related to the actual file (meaning it is not corrupt). You would then want to investigate any issues with the database information; you could do some test queries on SQL to see if the linkings of the file(s) are correct.
The above is not recommended for an average user, you may want to have your VAR push this up to Solidworks as an SR.
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