Email Notifications stopped working

The SW knowledgebase mentions they have seen some client side virus scanners preventing programs from sending information to the mail exchange server.

A new/upgraded virus scanner been installed this past week?

Typically, you want to try the following:

- verify that the Enterprise Database service is running.  Usually a restart of the service will fix any basic notification issues.

- For a SMTP setup, switch the messaging from SMTP to Enterprise in the ADMIN tool as a test.

  - if the messages start working, then there is an interaction issue between your database server and your SMTP server.

  - if the messages do not show up, then there is a deeper issue with your database or Enterprise setup

- Check the application event log on the database server and search for any errors related to 'Enterprise'.  These errors usually point to the issue (sometimes SQL list errors or SQL card errors).