We are running PDM Ent 2007. Last week our email notifcations stopped working, we are using SMTP through exchange. If I log into the Enterprise inbox i can send messages to users that way, but the notificaiton emails are going out, and they're not getting caught in any kind of spam blocker.
Any ideas where I can dig???
The SW knowledgebase mentions they have seen some client side virus scanners preventing programs from sending information to the mail exchange server.
A new/upgraded virus scanner been installed this past week?
Typically, you want to try the following:
- verify that the Enterprise Database service is running. Usually a restart of the service will fix any basic notification issues.
- For a SMTP setup, switch the messaging from SMTP to Enterprise in the ADMIN tool as a test.
- if the messages start working, then there is an interaction issue between your database server and your SMTP server.
- if the messages do not show up, then there is a deeper issue with your database or Enterprise setup
- Check the application event log on the database server and search for any errors related to 'Enterprise'. These errors usually point to the issue (sometimes SQL list errors or SQL card errors).
This occasionlly stops for me as well - restarting the db service resolves the issue. However i still do not know the root cause.
Does anyone have any suggestions as to where to look?
Because notifications are managed by the Enterprise database, Solution ID S-08226 is a great place to start. Good step-by-step troubleshooting.
Dan