2 Replies Latest reply on Sep 17, 2009 10:43 AM by Michael Woodward

    Missing index.xml file

    Michael Woodward
      We have folders on our Enterprise Archive server that are missing the index.xml file. Does anyone have directions on how to restore it? Without it, we get an error message when attempting to get any version of the file.
        • Re: Missing index.xml file
          Joy Garon

          Hi Michael,

           

          That is not normal behavior. The index files should not be completely missing.

          Something is not right with your environment. Possibly some other process removing the index files? Like antivirus etc.

           

          Please raise the issue with your VAR and open a SR.

           

          Regards,

          Joy

            • Re: Missing index.xml file
              Michael Woodward
              Thanks, Joy. I will let them know. It has happened a hand full of times to us in the past. We have two synced servers and the index file ends up missing on both for that folder. I was able to recreate the index.xml file for that folder and we are all set for the moment. I wasn't having any luck at first, that is why I posted. But once I put a new index file on both servers, the universe realigned itself and all is well...until the next time.