2 Replies Latest reply on Aug 27, 2009 7:09 AM by Ray Minato

    Can PDMWE be integrated with apps like Zendesk or Huddle?

    Ray Minato

      We are an engineering services consultancy and are always looking for ways to improve communication and collaboration with our clients.  We have been using PDMWE for four years now and are still trying to exploit the full potential of its collaboration capabilties.  We have done well to deploy it within our internal engineering team but need to reach out to clients and get them involved more closely with design projects with respect to project management, communication and file sharing.

       

      Has anyone had any experience integrating PDMWE with a web based project management and collaboration tool such as www.huddle.com or www.zendesk.com?

       

      Thanks,

       

      Ray Minato

      IE+D

        • Re: Can PDMWE be integrated with apps like Zendesk or Huddle?
          Kim Nguyen

          What kind of integration are you looking for? EPDM (new name of PDMWE) has the posibilities to integrate with other systems, but the solution really depends on what kind of information you want to integrate and in which way(s) (EPDM --> another system or another system --> EPDM or both).

           

          As far as I know, EPDM can export data in XML format and it is MS SQL database-based, that can be a start for an integration solution.

            • Re: Can PDMWE be integrated with apps like Zendesk or Huddle?
              Ray Minato

              Kim,

               

              Thank you for the reply.  Let me see if I can better explain what we are looking for.  Many on-line collaboration and project management services offer the ability to share files from a central location with check-in and check out priveleges as well as revision tracking just like PDMWE.  We would like to use one of these on-line project management tools to take advantage of their superior collaborative capabilities such as task assignments, whiteboard, on-line discussions which can be easily accessed by our clients while using PDMWE as the file sharing engine.  The problem with using both a PDM and an on-line collaboration services is that files will have to be stored in different locations (ie. on the PDM and accessed through our web server) or the files will have to be duplicated on both the web server and on-line collaboration tool which defeats the purpose of having a PDM system.