4 Replies Latest reply on Aug 20, 2009 10:18 AM by Megan Fannon

"View" link in notifications not working

Megan Fannon Aug 19, 2009 4:29 PM

I did a search of the forums and of the knowledge base and didn't find any references to this problem, but maybe someone can help me out.

We are using EPDM 2009 SP 3 with the hotfix. We use email (Outlook) for our notifications. For notifications regarding Solidworks files, the "View" link is supposed to open the file in eDrawings. When that link is clicked, we get eDrawings opening but an error message as pictured in the attached image. The text that shows up when I hover over the link in the email is "blocked::conisio://VCI Vault/view?projectid=927&documentid=617&objecttype=1" (the projectid and documentid are different for different files, of course). All of the other links also start with "blocked" and they all work fine, so I don't think that's it.

We are able to open the file in eDrawings through the vault view, just not through the email.

Any suggestions?

edrawingserror.JPG 48.0 KB

Re: "View" link in notifications not working

1-A5CHD1 Aug 20, 2009 9:31 AM (in response to Megan Fannon)

Try adding the sender to the safe senders list in Outlook. I also found this solution. (Look at the comment as well.) It should work once you remove the "blocked" from the links.
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- Re: "View" link in notifications not working
  
  Megan Fannon Aug 20, 2009 9:46 AM (in response to 1-A5CHD1)
  
  Thank you for your suggestion, but unblocking the links does not fix the problem. In my original post I stated that all the other links (open the file in SW, go to the vault folder where the file is located, get latest, view file properties, and view file history) work even though Outlook claims to have them blocked. Even for the "View" link, eDrawings does open, so something about the link does work, it just doesn't open the file. I tried the "Internet Zone" method which unblocked the links but I still got the exact same error behavior in eDrawings.
  
  Thanks.
  
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  - Re: "View" link in notifications not working
    
    1-A5CHD1 Aug 20, 2009 9:51 AM (in response to Megan Fannon)
    
    The reason I thought it might work is because the other links don't open an application whereas 'view' does.
    
    Are you running as a limited user on the machine?
    
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    - Re: "View" link in notifications not working
      
      Megan Fannon Aug 20, 2009 10:18 AM (in response to 1-A5CHD1)
      
      I am running as an administrator on the machine, and the other users that have seen this were doing the same on their machines.
      
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