7 Replies Latest reply on Jul 23, 2009 1:50 PM by Gerald Davis

    SolidWorks freezes my system

    1-HDSC6U Jul 23, 2009 10:23 AM

      Hello all,

      I have the following issue with SolidWorks 2009

      From time to time (sometimes 3 times/week or 3 times/day) SolidWorks is freezing my system and takes me 15-25 minutes to save my work and restart the computer. It happens when I either switch between open documents, want to save, find reference, edit a feature…, so it is random and I can’t pin point the exact problem that causes this to happen.

      If I look in Task Manager in Windows -> Processes tab -> Memory usage, is showing that SW dumps all the memory used and then it takes it back. To better explain, when I encounter the problem, Memory Usage for SW is 10,000K and going up. If I wait long enough (to rich over 650,000K) my system might become to life again.

      I got in touch with my customer support, I even took a video of the phenomenon but they came back and told me that I have a clean system and they can’t see any problem.

      I tried without success:

      - upgrade firmware, software and drivers

      - upgrade framework

      - working on local drive

      - fresh install of SW by removing all the reg keys

      This is getting very frustrating and I was wondering if anyone else is experiencing something like this or if anyone can give me a solution to this problem (besides get rid of SW).

      My system

      XP Professional XP64 SP2

      Intel® Core™ 2Duo CPU

      E8400 @3.00GHz

      2.99 GHz 3.93 GB of RAM

      Video NVidia Quadro FX 3500

      SW2009 SP 4

       

      Thank you!

       

      Cristian

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      • Categories: SolidWorks, User Interface
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        • Re: SolidWorks freezes my system
          Charles Culp
          Charles Culp Jul 23, 2009 10:36 AM (in response to 1-HDSC6U)

          Which video card driver are you using? Do you have the advanced 3D settings set to Solidworks Default?

           

          Which mouse are you using, and do you have special drivers installed for that?

           

          Are you using a 3D controller, like a space pilot?

           

          Which Solidworks add-ins are you running?

            • Re: SolidWorks freezes my system
              1-HDSC6U Jul 23, 2009 10:44 AM (in response to Charles Culp)

              Thank you for such a prompt response.

               

              Video card driver: 6.14.11.7846 Driver Date 11/5/2008

              3D settings: - Dassault Systems CATIA compatible. I don't have SW as an option.

              I have a Microsoft USB Wheel Mouse Optical. I don't have special drivers for this.

              I am not using a 3D controller.

              No Add-Ins used.

                • Re: SolidWorks freezes my system
                  Charles Culp
                  Charles Culp Jul 23, 2009 11:13 AM (in response to 1-HDSC6U)
                  Do you have a Dell system?
                    • Re: SolidWorks freezes my system
                      1-HDSC6U Jul 23, 2009 11:32 AM (in response to Charles Culp)

                      No.

                      Hope this helps:

                       

                      OS Name Microsoft(R) Windows(R) XP Professional x64 Edition
                      Version 5.2.3790 Service Pack 2 Build 3790
                      Other OS Description  Not Available
                      OS Manufacturer Microsoft Corporation
                      System Name SOLIDWORKS5
                      System Manufacturer INTEL_
                      System Model DQ3510J_
                      System Type x64-based PC
                      Processor EM64T Family 6 Model 23 Stepping 6 GenuineIntel ~2993 Mhz
                      Processor EM64T Family 6 Model 23 Stepping 6 GenuineIntel ~2993 Mhz
                      BIOS Version/Date Intel Corp. JOQ3510J.86A.1056.2009.0427.2004, 4/27/2009
                      SMBIOS Version 2.4
                      Windows Directory C:\WINDOWS
                      System Directory C:\WINDOWS\system32
                      Boot Device \Device\HarddiskVolume1
                      Locale United States
                      Hardware Abstraction Layer Version = "5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
                      Time Zone Eastern Daylight Time
                      Total Physical Memory 4,026.02 MB
                      Available Physical Memory 3.23 GB
                      Total Virtual Memory 7.63 GB
                      Available Virtual Memory 7.22 GB
                      Page File Space 3.93 GB
                      Page File C:\pagefile.sys

                    • Re: SolidWorks freezes my system
                      Gerald Davis
                      Gerald Davis Jul 23, 2009 1:50 PM (in response to 1-HDSC6U)

                      cfustos@sealstrip.com wrote:

                       

                       

                      Video card driver: 6.14.11.7846 Driver Date 11/5/2008

                      3D settings: - Dassault Systems CATIA compatible....


                      I've had better success with my FX3700 using "let the application decide" instead of CATIA compatible.

                       

                      Have you tried running with Software OpenGL to verify that the freezing problem is video hardware/driver related?

                       

                      My crash rate also dropped when I uninstalled the Intellimouse software and reverted to a generic mouse driver.

                       

                      As a really really long shot, you might try swapping your memory sticks around on your mother board.  RAM failures cause weird system behavior - just reseating the sticks sometimes makes the mysterious vanish.