9 Replies Latest reply on Jul 17, 2009 5:23 AM by Pedro Cruz

EPDM Database

Pedro Cruz Jul 6, 2009 2:09 PM

Hi,

In our Enterprise Group we have one vault per company. We have 1 company that its database has 4 GB, another with 2 GB. It is not many gigabytes for a database?
The biggest problem is that now I cannot administrate EPDM in these two companies because, for example, when I change permissions, or add an user, or change a data card... block EPDM in entire company (block vault of the company where i'm doing changes).

I would like to know if someone has already confronted with this problem. I need to find a solution for this problem because I only can do changes in EPDM at night when no one is working in EPDM. SolidWorks TEAM is for 3 months studing the problem but I with no answers until now. Someone have any idea?

Pedro Cruz
PDM Admin - Martifer

EPDM Database

Lucas Dexter Jul 7, 2009 11:54 AM (in response to Pedro Cruz)

Pedro, I guess I am confused why changing or adding the items you mention is blocking everyone out of the system. I change things all the time while users are in the stystem. Can you explain a little further?
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EPDM Database

Pedro Cruz Jul 7, 2009 3:19 PM (in response to Pedro Cruz)

Hi,

For example, actually I cannot change permissions of users or change a workflow when users are in the system, because these operations block PDM;

Pedro Cruz
PDM Admin
Martifer
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- EPDM Database
  
  Todd Puckett Jul 7, 2009 4:38 PM (in response to Pedro Cruz)
  
  What version of EPDM are you using?
  
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EPDM Database

Pedro Cruz Jul 7, 2009 4:42 PM (in response to Pedro Cruz)

EPDM 2009 SP3
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- Re: EPDM Database
  
  Todd Puckett Jul 21, 2009 5:35 PM (in response to Pedro Cruz)
  
  I usually get an hour glass when making changes to settings or user accounts in the Administration tool. No one can access the vault while there is still an hour glass. This will last from a few seconds to a few minutes. For this reason I try to make changes over lunch or after hours.
  
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  - EPDM Database
    
    Lucas Dexter Jul 9, 2009 6:10 PM (in response to Todd Puckett)
    
    Todd, do you know if this is a new issue in 2009? I have not run into that with 2008 and earlier.
    
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    - Re: EPDM Database
      
      Pedro Cruz Jul 17, 2009 5:23 AM (in response to Lucas Dexter)
      
      Hi Lucas,
      
      this was happening already with version 2008.
      
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Re: EPDM Database

Joy Garon Jul 16, 2009 8:38 AM (in response to Pedro Cruz)

Hi Pedro -

I'm not sure why you are unaware of progress, but, your issues were addressed by support and a service request was opened and validated. The service request resulted in an open issue for development and is listed as fixed in 2009 SP4 which was released this week.
I suggest you follow up with your VAR.

Best Regards,
Joy
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- Re: EPDM Database
  
  Pedro Cruz Jul 17, 2009 5:20 AM (in response to Joy Garon)
  
  Hi Joy,
  
  My SPR that is associated to this problem continues with status "OPEN".
  I need a solution to this problem because I cannot wait for lunch or for the end of the work day to change a permission of one user. If I need change a write permission of one user, I must do the change in runtime; if the user has to wait to change a permission like this one, our department pass a bad image for all users (that we are slow to do a simple operation like change a write permission).
  I'm waiting for an answer of Solidworks/Sqedio (our support) since April.
  
  Best regards,
  
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