6 Replies Latest reply on Jun 30, 2009 7:08 PM by Ian Vivero

Painfully slow data entry on cards

Ian Vivero Jun 17, 2009 5:56 PM

My company just recently purchased and installed EPDM and while trying to get started with the software I have run into an incredibly annoying snag. Basically what I have run into is whenever I try to enter data into the data cards various fields the whole process moves insanely slow. I am seeing lag times of upwards of a minute per character entered. In other words, when trying to fill in the "Customer" field (which is nothing more than a dumb text field) each letter takes as much as a minute to enter. Clearly this is a problem as I cannot afford to spend an hour per part just to enter project name, customer name, etc. Has anyone else run into this sort of a problem and if so what steps can I take to resolve this.
At this time I have only been working from a computer that is local to our replicated server but I haven't had an opportunity to try this on a machine local to the primary server so I don't know for sure that this isn't a network issue.

Painfully slow data entry on cards

Randal Adams Jun 17, 2009 6:26 PM (in response to Ian Vivero)

We kinda have the same problem but it is when you update values in files. It can take as long as 10 to 15 minutes if you have a lot of file to update. Not sure what is causing it.
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  Wayne Tiffany Jun 17, 2009 7:05 PM (in response to Randal Adams)
  
  What version of SEPDM are you guys on?
  
  WT
  
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Painfully slow data entry on cards

Ian Vivero Jun 17, 2009 7:15 PM (in response to Ian Vivero)

We are running '09 SP3 for SW and EPDM. Both current hotfixes have been applied. As a quick update, the same thing happens when trying to create a new part using the explorer interface so its not limited to modifying properties of existing files.
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  Jeff Hallgren Jun 23, 2009 8:14 PM (in response to Ian Vivero)
  
  Do you have any vb.net add-ins? We just ran into this situation where an overseas office had a replicated vault, DB located here in the US and everytime they tried to enter data into a card it was painfully slow.
  
  we found that the system.runtime.interopservices.dll was in our add-in code for some reason and this caused the delay.
  
  Jeff
  
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Painfully slow data entry on cards

Ian Vivero Jun 23, 2009 8:49 PM (in response to Ian Vivero)

We have one add-in that was put in place during the original implementation. I have no idea what it does or why nor does there seem to be any information on the individual .dll's in that addin except who wrote them. I will have to contact my VAR and find out what those files do and if they may be the cause of the slowdown.
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Painfully slow data entry on cards

Ian Vivero Jun 30, 2009 7:08 PM (in response to Ian Vivero)

The issue was related to the add-in that was installed. Removed that and all is well.
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