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SW 2009-2010 Installs As Professional Instead of Premium

Question asked by 1-93R3OC on Jun 13, 2009
Latest reply on Jun 16, 2009 by 1-93R3OC

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I'm posting here as a last-ditch effort to get some help on this, as those of us with the Student Editions get virtually no support.

I received my copy of SW 2009-2010 SE on Thursday, installed it, and went to start playing with the Routing Add-in. The only reason I actually bought this version, rather than stay with the 2008-2009 version, was to get the Routing Add-in. This is supposed to be included in the latest version as part of the SW Premium package.

Well, currently, it installs as Professional instead and does not install the add-in. I've attempted to modify the installation, have every thing installing from the menu, but it insists that the package is Professional. Essentially, it's looking like SolidWork's licensing system is screwed up.

Does anyone know about this issue and have an idea? I have not been able to work on my graduate project for about 5 weeks waiting for this software to finally arrive, and now I can't even use the one tool I was waiting for.

1-93R3OC Jun 16, 2009 11:33 PM

Correct Answer

And we have an answer! Apparently someone screwed up the installation authorization for the Student Version, telling it to install as Professional instead of Premium. Imagine that. For record, here's the way to fix the installation. Tested on two computers, so it works.

------------------------

You will need to reactivate your product. Please follow these steps to re-activate your product:

1. Launch SolidWorks and go to menu Help | Transfer Licenses... Follow the instructions. This will release the activation on your computer.
2. After transferring the license, you will need to delete the .dat and .FF1 files generated in last registration

On vista operating system you can find these files at:
C:\ProgramData\SolidWorks\Licenses
On XP operating system, you can find these files at:
C:\Documents and Settings\All Users\Application Data\SolidWorks\License

The "Show hidden file" option of Windows Explorer > Tools > Folder Options needs to be checked and enabled to view these files.

3. After deleting these files, launch SolidWorks and do the activation. The activation system will say something about converting the installation from Professional to Premium. OK it all, and it will do this.

4. You might have to Update the installation, as some tools were not installed in the original installation. Go to the Add/Remove Programs option in the Control Panel of Windows and click Change on the SolidWorks installation. Follow the setup instructions and install the tools you need.

5. Run SolidWorks again and enable the Add-ins that were not present before.

----------------------

Hope this helps some people out there.

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Jeff Mowry Jun 14, 2009 10:49 PM

I'm not sure if this is worth anything, but here's my experience (no experience with SE).

I've got the last three versions of "Professional" installed on my system. But every time I open v2009, the splash screen indicates "Standard Edition". It's not, since I've got my add-ins from the Professional edition available--but it looks that way. My VAR said they've seen this before and not to worry about it as long as what I've really got is what I need.

Good luck.

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Kelvin Lamport Jun 14, 2009 11:27 PM

I was under the impression that the SE was only available in the Premium version.

SE is supposed to have email support for installation and registration problems.
Has your VAR not been helpful or responding to your emails?

Actions

1-YJ1IM Jun 15, 2009 12:52 PM

From JourneyEd website:

# SolidWorks® Premium software
# Animation functionality
# Library of Standards
# Photorealistic rendering
# eDrawings®
# SolidWorks® Simulation Professional, finite element analysis tools (FEA)
# SolidWorks® Motion, kinematic and motion simulation analysis tools
# SolidWorks® Flow Simulation, computational fluid dynamics (CFD) analysis tools
# Complete online documentation and tutorials
# 14 language options: English, French, German, Spanish, Italian, Japanese, Traditional Chinese, Simplified Chinese, Polish, Korean, Czech, Brazilian, Portuguese, and Russian
# 12 month term-of-use license

SolidWorks Premium does include Routing, but Routing is not listed while Simulation Professional and Motion is listed and part of Premium. Flow Simulation is listed and is not part of Premium.

Very confusing on what you actually get.

Actions

Kelvin Lamport Jun 15, 2009 3:50 PM

According to the product matrix page (https://www.solidworks.com/sw/mechanical-design-software-matrix.htm), Fluid Flow Simulation is part of Premium. Click on the View More button at bottom of list.

Actions

1-93R3OC Jun 15, 2009 8:02 PM

Kelvin: I need the Routing add-in. The simulation parts of the package are virtually irrelevant to me, but thanks.

If you click on the Solidworks Premium link and look at the version matrix, you will see that the Routing add-in is indeed only included in the Premium version. I also checked with SW before buying to make sure that this add-in was, indeed, included. I was ensured that it was. The installation program, however does not list the Routing add-in. I have reinstalled twice, on two different computers, installed EVERYTHING in the list, have every single add-on activated while running SW. No go. It's not there.

As for support, I have yet to receive a reply. I called again today (figured they would eventually cave if I call enough; squeaky wheel and all), have someone maybe looking over and poking the mysterious student version help department (which I have yet to be convinced actually exists.)

I opened this issue about the middle of May with my request for the Routing add-in, and it has yet to be resolved. Actually, the fact that the support department does not take responsibility for the installation program, which is basically what I paid for, is rather discouraging. It's not like I'm having hardware issues, or need help making a hole. Their licensing system is not working right, and that's basically what I paid for.

Actions

1-YJ1IM Jun 15, 2009 9:23 PM

Kevin, Fluid Flow Simulation is not a part of SolidWorks Premium. Under View More, it is listed but does not have a check under any of the bundles in the matrix. It also says "Available in SolidWorks Standalone Simulation Products".

Eric, most likely a local VAR will not be able to help you since they did not sell you the software. The only suggestion I have for you is to keep after SolidWorks on this, maybe even give them a call. In my opinion, it is false advertizing and ask for your money back.

Actions

Kelvin Lamport Jun 15, 2009 9:48 PM

Wayne ... my apologies, you are correct.

Note to self ... Read the whole darn document before referencing it elsewhere.

Actions

1-93R3OC Jun 15, 2009 9:54 PM

Indeed. That's about what's going to happen if they don't fix this. I have a feeling it will get resolved if it goes toward the legal and/or defacing zone. Frankely, I like SolidWorks. Good program.

Actions

William Crosby @ 1-93R3OC on Jun 15, 2009 10:03 PM

You have been given the wrong serial number if you wanted Premium instead of Pro. Had this happen and had to have SW give me a new one. Their database must show you purchased Premium to key the correct SN.

Actions

1-93R3OC Jun 15, 2009 10:13 PM

Actually, the weird thing is that when you check the licensing in Help | Show Licenses..., it displays valid licenses for SolidWorks Premium, SolidWorks Simulation Professional, and SolidWorks Flow Simulation. The license is there, and was confirmed by someone at tech support before they realized it was a student version and gave up.

The installation program itself, though, shows the installation components and is titled "SolidWorks Professional". My guess is that whoever rewrote the installation program for the student version screwed up and this wasn't caught because the Routing add-in isn't used that much, it seems.

Actions

Lenny Bucholz @ 1-93R3OC on Jun 15, 2009 10:41 PM

The SE version gives you somethings and not others. I work at ASU- GO DEVILS!

remember this is not commercial, they packages it different, you don't even get PDMworks in the student version the only way to get what you need is either commercial or the R&D version...same as commercial but half price, but you have to be faculty doing research. I understand your frustration but look what you get for less than $200 bucks, there are ways to do what you want, thats how we did it before routing.

Actions

1-93R3OC Jun 15, 2009 10:48 PM

It's not so much that a package I need is not available to me. Rather, it's that the package was listed as included, confirmed by tech support, paid for, then not delivered. Granted, I did not pay the full, or even R&D, price for the software, but hey, I'm a poor graduate student with a mortgage. When I finally get a new house with a nice shop in it, I'll be getting a full version so I can actually do that. Will have to, as I won't be a student anymore.

But I digress. Good news, finally got an email saying I will receive anouther email regarding this issue! Yay!

Actions

1-93R3OC Jun 16, 2009 11:33 PM

Actions

13 Replies

Jeff Mowry Jun 14, 2009 10:49 PM
Mark Correct
Correct Answer
I'm not sure if this is worth anything, but here's my experience (no experience with SE).

I've got the last three versions of "Professional" installed on my system. But every time I open v2009, the splash screen indicates "Standard Edition". It's not, since I've got my add-ins from the Professional edition available--but it looks that way. My VAR said they've seen this before and not to worry about it as long as what I've really got is what I need.

Good luck.
Like • Show 0 Likes0
Actions
Kelvin Lamport Jun 14, 2009 11:27 PM
Mark Correct
Correct Answer
I was under the impression that the SE was only available in the Premium version.

SE is supposed to have email support for installation and registration problems.
Has your VAR not been helpful or responding to your emails?
Like • Show 0 Likes0
Actions
1-YJ1IM Jun 15, 2009 12:52 PM
Mark Correct
Correct Answer
From JourneyEd website:

# SolidWorks® Premium software
# Animation functionality
# Library of Standards
# Photorealistic rendering
# eDrawings®
# SolidWorks® Simulation Professional, finite element analysis tools (FEA)
# SolidWorks® Motion, kinematic and motion simulation analysis tools
# SolidWorks® Flow Simulation, computational fluid dynamics (CFD) analysis tools
# Complete online documentation and tutorials
# 14 language options: English, French, German, Spanish, Italian, Japanese, Traditional Chinese, Simplified Chinese, Polish, Korean, Czech, Brazilian, Portuguese, and Russian
# 12 month term-of-use license

SolidWorks Premium does include Routing, but Routing is not listed while Simulation Professional and Motion is listed and part of Premium. Flow Simulation is listed and is not part of Premium.

Very confusing on what you actually get.
Like • Show 0 Likes0
Actions
Kelvin Lamport Jun 15, 2009 3:50 PM
Mark Correct
Correct Answer
According to the product matrix page (https://www.solidworks.com/sw/mechanical-design-software-matrix.htm), Fluid Flow Simulation is part of Premium. Click on the View More button at bottom of list.
Like • Show 0 Likes0
Actions
1-93R3OC Jun 15, 2009 8:02 PM
Mark Correct
Correct Answer
Kelvin: I need the Routing add-in. The simulation parts of the package are virtually irrelevant to me, but thanks.

If you click on the Solidworks Premium link and look at the version matrix, you will see that the Routing add-in is indeed only included in the Premium version. I also checked with SW before buying to make sure that this add-in was, indeed, included. I was ensured that it was. The installation program, however does not list the Routing add-in. I have reinstalled twice, on two different computers, installed EVERYTHING in the list, have every single add-on activated while running SW. No go. It's not there.

As for support, I have yet to receive a reply. I called again today (figured they would eventually cave if I call enough; squeaky wheel and all), have someone maybe looking over and poking the mysterious student version help department (which I have yet to be convinced actually exists.)

I opened this issue about the middle of May with my request for the Routing add-in, and it has yet to be resolved. Actually, the fact that the support department does not take responsibility for the installation program, which is basically what I paid for, is rather discouraging. It's not like I'm having hardware issues, or need help making a hole. Their licensing system is not working right, and that's basically what I paid for.
Like • Show 0 Likes0
Actions
1-YJ1IM Jun 15, 2009 9:23 PM
Mark Correct
Correct Answer
Kevin, Fluid Flow Simulation is not a part of SolidWorks Premium. Under View More, it is listed but does not have a check under any of the bundles in the matrix. It also says "Available in SolidWorks Standalone Simulation Products".

Eric, most likely a local VAR will not be able to help you since they did not sell you the software. The only suggestion I have for you is to keep after SolidWorks on this, maybe even give them a call. In my opinion, it is false advertizing and ask for your money back.
Like • Show 0 Likes0
Actions
Kelvin Lamport Jun 15, 2009 9:48 PM
Mark Correct
Correct Answer
Wayne ... my apologies, you are correct.

Note to self ... Read the whole darn document before referencing it elsewhere.
Like • Show 0 Likes0
Actions
1-93R3OC Jun 15, 2009 9:54 PM
Mark Correct
Correct Answer
Indeed. That's about what's going to happen if they don't fix this. I have a feeling it will get resolved if it goes toward the legal and/or defacing zone. Frankely, I like SolidWorks. Good program.
Like • Show 0 Likes0
Actions
- William Crosby @ 1-93R3OC on Jun 15, 2009 10:03 PM
  Mark Correct
  Correct Answer
  You have been given the wrong serial number if you wanted Premium instead of Pro. Had this happen and had to have SW give me a new one. Their database must show you purchased Premium to key the correct SN.
  Like • Show 0 Likes0
  Actions
1-93R3OC Jun 15, 2009 10:13 PM
Mark Correct
Correct Answer
Actually, the weird thing is that when you check the licensing in Help | Show Licenses..., it displays valid licenses for SolidWorks Premium, SolidWorks Simulation Professional, and SolidWorks Flow Simulation. The license is there, and was confirmed by someone at tech support before they realized it was a student version and gave up.

The installation program itself, though, shows the installation components and is titled "SolidWorks Professional". My guess is that whoever rewrote the installation program for the student version screwed up and this wasn't caught because the Routing add-in isn't used that much, it seems.
Like • Show 0 Likes0
Actions
- Lenny Bucholz @ 1-93R3OC on Jun 15, 2009 10:41 PM
  Mark Correct
  Correct Answer
  The SE version gives you somethings and not others. I work at ASU- GO DEVILS!
  
  remember this is not commercial, they packages it different, you don't even get PDMworks in the student version the only way to get what you need is either commercial or the R&D version...same as commercial but half price, but you have to be faculty doing research. I understand your frustration but look what you get for less than $200 bucks, there are ways to do what you want, thats how we did it before routing.
  Like • Show 0 Likes0
  Actions
1-93R3OC Jun 15, 2009 10:48 PM
Mark Correct
Correct Answer
It's not so much that a package I need is not available to me. Rather, it's that the package was listed as included, confirmed by tech support, paid for, then not delivered. Granted, I did not pay the full, or even R&D, price for the software, but hey, I'm a poor graduate student with a mortgage. When I finally get a new house with a nice shop in it, I'll be getting a full version so I can actually do that. Will have to, as I won't be a student anymore.

But I digress. Good news, finally got an email saying I will receive anouther email regarding this issue! Yay!
Like • Show 0 Likes0
Actions
1-93R3OC Jun 16, 2009 11:33 PM
Unmark Correct
Correct Answer
And we have an answer! Apparently someone screwed up the installation authorization for the Student Version, telling it to install as Professional instead of Premium. Imagine that. For record, here's the way to fix the installation. Tested on two computers, so it works.

------------------------

You will need to reactivate your product. Please follow these steps to re-activate your product:

1. Launch SolidWorks and go to menu Help | Transfer Licenses... Follow the instructions. This will release the activation on your computer.
2. After transferring the license, you will need to delete the .dat and .FF1 files generated in last registration

On vista operating system you can find these files at:
C:\ProgramData\SolidWorks\Licenses
On XP operating system, you can find these files at:
C:\Documents and Settings\All Users\Application Data\SolidWorks\License

The "Show hidden file" option of Windows Explorer > Tools > Folder Options needs to be checked and enabled to view these files.

3. After deleting these files, launch SolidWorks and do the activation. The activation system will say something about converting the installation from Professional to Premium. OK it all, and it will do this.

4. You might have to Update the installation, as some tools were not installed in the original installation. Go to the Add/Remove Programs option in the Control Panel of Windows and click Change on the SolidWorks installation. Follow the setup instructions and install the tools you need.

5. Run SolidWorks again and enable the Add-ins that were not present before.

----------------------

Hope this helps some people out there.
Like • Show 0 Likes0
Actions

SW 2009-2010 Installs As Professional Instead of Premium

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