AnsweredAssumed Answered

EPDM Crashing from Adobe Reader

Question asked by Tyler Borchardt on Jan 27, 2021
Latest reply on Feb 12, 2021 by Jim Sculley

We have several users at my organization where when they try to check in/copy files from other sources into our ePDM environment ePDM will crash. Upon further investigation we found it was be caused by Adobe Reader. Below is the fault code from Event Viewer on one of the computers having this issue from the time Explorer crashes, but that user wasn't even doing anything with PDFs at the time of the crash. They were moving/checking in Solidworks files.


Any assistance provided is greatly appreciated. I looked online, but couldn't find a solution related to ours. 


Faulting application name: explorer.exe, version: 10.0.18362.1316, time stamp: 0x7ea357d7
Faulting module name: AcroPDFImpl64.dll_unloaded, version: 20.13.20066.15255, time stamp: 0x5fb589c1
Exception code: 0xc0000005
Fault offset: 0x0000000000054a5d
Faulting process id: 0x4644
Faulting application start time: 0x01d6f42bad9e3e51
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: AcroPDFImpl64.dll
Report Id: 6b6e2d58-f586-4352-afa6-78d9b39ca7c9
Faulting package full name:
Faulting package-relative application ID: