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Online licensed product is already assigned to a member but isn't

Question asked by Michael Schmied on Dec 4, 2020
Latest reply on Dec 4, 2020 by Jeff Parker

Hello community, 

I have an issue with the online admin portal of Solidworks. We received our standalone licenses for Solidworks and I activated them on one machine. After that I deactivated them again for making the switch to the online licensing model. The issue is now, that the license is not assigned to me as a member, what you can see in the picture down below. But on the Products overview the license has the "Y" as assigned attribute. Due to this issue I cannot assign the license to me as user. Trying this leads to the error: "Online licensed product is already assigned to a member.(SBL-EXL-00151)".

I rebooted already the machine where the license was registrated as standalone version. Maybe someone of you can help me out with this issue, this would be great!

Thank you!