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Floor shadow issues

Question asked by Cam Symington on Nov 5, 2020
Latest reply on Nov 5, 2020 by Ron Bates

Can someone help understand why my floor shadow is not displaying properly?

 

I'm trying to create a basic soft floor shadow below the product on a white background.

 

Here is a screenshot of the workplace. I'm trying to follow exactly what they show in the tutorial video where you edit the environment settings and enable floor shadow.

 

What am I doing wrong? (I'm a beginner so please excuse if this is a stupid question).

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