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3dxml file showing differently between eDrawings 2015/2017

Question asked by Jeff Sparks on Sep 24, 2020

I have users which have a 3dxml file that shows differently on two different versions of eDrawings.  On the 2015 version, it shows the full image, but on the 2017 version, it does not.  I have been able to replicate the issue on my computer, and shows the same behavior.  I'm the IT Manager, and not a primary user of SolidWorks/eDrawings, but am still learning these applications and uses.  Am I missing something here?