Joseph Shaw

Unable to Download

Discussion created by Joseph Shaw on Sep 23, 2020
Latest reply on Sep 30, 2020 by Joseph Shaw

When navigating to the downloads page for solidworks, I am asked to "Login for full access to the latest SolidWorks release and updates." The link prompts a sign in page, accepts my login, then takes me back to the downloads page asking me to login still. 

 

 

I've already emailed solidworks support staff and have yet to hear back from them. Any help at this point would be appreciated.

I have tried logging in to both "solidworks.com" and "my.solidworks.com" and ensured my account has the license applied to it through my account administrator. I have tried clearing my browser, tried a private browser window, and tried multiple different browsers. I would be hard pressed to believe there is a problem specifically wrong with the system I am using that would prevent a web page from working properly, so there has to be something wrong either on the account level or site level.

 

Is there anyone else having this same issue?
Is there anything you guys can think of to figure out what's happening?

Solutions would be greatly appreciated!

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