Bellow is one example of how the toolbox components open in my solidworks, if the file was made by someone.toolbox crash toolbox toolbox components
The main reason I haven't used Toolbox since trying to use it back in Solidworks 98!
Everywhere I have used Solidworks, it's been the same story...
To this day, every once in a while, we'll get a new employee that will use Toolbox, and we end up with 6" bolts where a M6 should be.
We now have an extensive library of our own modeled hardware.
You can ask them to send their entire computer system to you instead of just the file. Then you use their computer.
Okay, that honestly made me laugh more then it should have.
It's probably because the person sending the files has his Toolbox and you have yours. Assuming the person sending the files is using Pack and Go you might have him or her try checking the option for including Toolbox parts, then make sure you have the option indicated below turned off. It's usually turned on by default, and that has caused an untold number of problems for people.
Like David Sloop, I abandoned Toolbox years ago. I saved Toolbox Parts to my library, modified them to fit my workflow, and removed the Toolbox designation from them to avoid issues like the ones you're having. For some of them I didn't even use Toolbox Parts, but created mine from scratch.
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