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Can't log into account in the Installation Manager

Question asked by Juliet Varblow on Aug 16, 2020
Latest reply on Aug 23, 2020 by Zachary Wilson

I can sign into my account on the solidworks portal, but when I go to sign in through the installation manager with the same email/password it says "Login failed, please try again." despite me having closed out of it and restarted my computer to try to get it to work multiple times. The serial number I input was to set up a student account.

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