François Liard

Login error in the installer

Discussion created by François Liard Employee on Jul 10, 2020
Latest reply on Jul 10, 2020 by François Liard

Hello everyone, I'm trying to install SolidWorks (2020 SP3) on my computer but it seems that I'm not able to login in the installer, to retrieve my licences. I can however login in websites without any problems. I checked my ID many times, changed the password, so I'm pretty sure this issues doesn't come from there.


The only thing I have found that might be related is that in my profile I have the role "SW Web Registered User", and I thought it may mean that I can only connect in the websites ?


Does anyone know a solution to this problem ?