Here is the Fix I used via Tech support:
"The issue mentioned in the video link that you have shared with us is related to SOLIDWORKS 2020 SP2.0 being used on a 4K monitor. The issue seems related to DPI settings caused by Windows Scaling. Since the SOLIDWORKS 2020-2021 student edition version is based on the SP2.0 version, you are facing this issue while activating the Simulation add-in at your end.
One of the workarounds for this issue is to modify the Microsoft Windows Display Setting 'Change the size of text, apps, and other items'. The setting can be found in the 'Settings' app > 'System' > 'Display' > 'Scale and layout'. Testing at our end has shown that reducing the percentage value may avoid the issue due to a reduction in the DPI detected by SOLIDWORKS. For example, a 1920 x 1080 monitor at 150% shows 144 DPI in the SOLIDWORKS Performance log, and the issue can be seen. After reducing the percentage value in 'Scale and layout' to 125%, the issue does not occur (120 DPI). Higher resolution displays (e.g. 4k monitor at 3840 x 2160) are more likely to use a high DPI setting, for example 192 DPI. Modifying the display setting should result in the issue not occurring."
The error that you are seeing ("G8B : Image Indices are not proper") isn't an error with the installation per se but it is an error specific to 2020 SP2.0 caused by enabling the "Simulation" add-in and having a 4k resolution set for your monitor.
The fixes currently are:
How do i upgrade to SP3.0
When i click on the Link under the Solidworks TAB titled Login for full access - it does nothing?!
Since it looks like you are using a student license you would need to obtain the update from the school. They would have access to download this update for you.
Problem with this is i paid for the student ver. myself via the solidworks web site paying the 100 sum dollars. so its not from the school. so do i call customer support which is simply going to tell me no tech support for student ver. and to goto the forums?
kinda a huge run around
Yes, there is no support for the student editions.
While it is not supplied through the school you should be able to at least obtain the update from the school. As you are a student I expect that would be your most likely help.
I guess i need to explain my specific situation. I am currently a student at Century College, Wight Bear Lake, MN.
I finished the first level (standard Solidworks 2019 edu.) Earlier this year. I have 1 more class to take. (Adv. Solidworks 2019) Due to Covid-19 This class was not offered during the Summer 2020.
After talking with my professor, and the fact i had already purchased the Adv. Solidworks Text book. We came up with a plan for me to go thru the book on my own and simply test out of the class at the end of this summer semester. Everything have been going to plan until i reached chapter 12 where it covers SimulationXpress. An option not provided within the schools version of solidworks. In order for me to continue thru the rest of the Adv. Solidworks Text. I needed to purchase my own student version. The version 2020-2021 - comes with everything i need to finish the text.
The engineering dept at school is closed for the summer due to covid-19. So no support, ergo why i had to purchase my own.
Now i just purchased this Brand New 2020-2021 edu. Version this weekend - i am surprised it didnt come with the newest update. Sure enough i went back to see if it indeed wasnt 3.0 and its 2.0. Someone has to be able to email me a link to download the 3.0 update. Esp after the fact i just purchased less than a day ago?
The fastest path to working software at this point is to set your resolution down to 1920x1080 to just bypass the error for the time it takes you to go through the course. That would be what i would advocate at this point.
Do you have a Serial Number that starts with 9020 ? (Don't post your serial number here, I shouldn't have to say that, but...)
Did you start from this link?
Yes, i did - I followed the instructions in the email. i also clicked on your link and followed it here is a screen shot
Not sure if the Yes means you have a Serial Number that starts with 9020.
I have my students Download All Files method.
To get access to the SimulationXpress tools - you must first start a new file - they will only show up in an active file.
Your video looks to me like you got it installed???
I changed the resolution and the error message persists
When the message first appears, instead of clicking the OK button with your mouse, try pressing and holding the Escape key on your keyboard as Ryan Dark suggested earlier. This should rapidly dismiss all subsequent instances of the message for that session of SOLIDWORKS Simulation or SimulationXpress (so that you do not have to click dozens of times to dismiss each message instance). Definitely an annoyance, but should only take several seconds per session.
As a side note, regarding the impact of changing display settings, the issue in 2020 SP2 has more do to with DPI scaling than resolution directly, though it is true that resolution settings can affect DPI.
There are many different display setting configurations possible (depending on monitor size, graphics card, etc.), so it's not a sure bet, but you could try modifying the Microsoft Windows Display Setting "Change the size of text, apps, and other items". In Windows 10, this can be found in the 'Settings' app > 'System' > 'Display' > 'Scale and layout'. Tests have shown the reducing the percentage value may avoid the issue due to a reduction in the DPI detected by SOLIDWORKS. For example, a 1920 x 1080 monitor at 150% shows 144 DPI in the SOLIDWORKS Performance log (see KB Solution S-060135), and the issue occurs. After reducing the percentage value in 'Scale and layout' to 125%, the issue does not occur (120 DPI). Higher resolution displays (e.g. 4k monitor at 3840 x 2160) are more likely to use a high DPI setting, for example 192 DPI.
Thanks for the information, I understand what you are saying I need to do - However, for me, it seems like a bit much to do. Mainly because Solidworks has a fix within the SP3.0 update.
I could be wrong - but I don’t think Student License will get access to SP 3.
Does the book cover Simulation (in Add-ins) or does it really only cover SimulationXpress?
What happens if you disable the Add-in?
Oops, OK I saw in the video where it looked like you did have Simulation disabled in Add-ins.
Lesson 1: don't use SW .....
Lesson 2: Learn all the Solid Workarounds.
Lesson 3: You'll need Workaround for the Workaounds.
Welcome to the wonderful world of SW.
Retrieving data ...