Nate Kinkley

PDM Web2 preview undefined after conversion / no thumbnail available

Discussion created by Nate Kinkley on Jun 26, 2020
Latest reply on Jun 26, 2020 by Tim Webb

We recently setup our Web2 server and are trialing with users. It worked when it was just me testing it but since distributing to a few more people no previews load. On pdf we get "undefined" on .sldprt we get "Sorry, no thumbnail preview available for this files (...path/file.sldprt)."


I have combed through permissions and no user group works when it did a few days ago. 


I have tried other browsers out of desperation and no difference.