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How to Apply Logic to PDM Delayed in State Notifications?

Question asked by Victor Carosi on Jun 22, 2020
Latest reply on Jun 23, 2020 by Tim Webb

We're having an issue where folks who are responsible for lots of drawing files will leave some of them in a pending state and this ends up holding people up down the line.


The delayed in state functionality seemed like a great way to deal with this (other than teaching better organizational skills), but I went to apply it to a few areas of our workflows and it just seems... useless. I can only tell it to send an email to X users stating that files are delayed. What I want to do is have it only send to the person who is responsible for that file. Now I know there's no way for the system to magically know who that is, but if there is, say, a data field in the custom properties of a drawing that indicates who is responsible, can I tell the notification to read that field then go through an if/then condition? (i.e. form field says "bob", therefore email must be sent to Something like this? 


Hopefully this makes sense. Any help is appreciated.