I am the IT support for an education customer, so I apologise for using any wrong terminology.
My institution is having issues with Solidworks 2019 intermittently crashing when inserting a part into a drawing, with "An unsupported operation was attempted". Once it happens, every subsequent attempt fails.
It is happening on various hardware spec's the main being a Dell 3630 16 GB Ram Quadro P2000 265GB SSD we are running SW2019 SP5 and Windows 10 1903.
I have two departments engineers (heavily customised) and designers ( just MMGS), the issue happens on both.
We do have Symantec antivirus, and a product from Faronics called Deepfreeze that resets the machine to a known good state. But we have used this with Solidworks for the past ten years.
I have tried
Language change to USA from New Zealand
Adjusting GDI limits
Different Video drivers for the onboard Intel and Quadro
Software GL mode
Resetting the templates to default
Remove Symantec Antivirus
Upgrading the files supplied by lecturers (some files where quite old)
Using just data from the tutorial folder in "C:\Solidworks Data"
Tried using Solidworks 2018 with 1803 Windows 10 issue does not occur
Our Var recommended
Removal and reinstall of Solidworks
The only other idea is to try and push Solidworks 2020 to the classroom.
The dump message
<MINIDUMP> "6849b7ff-88d6-4028-a5cb-35199e0cb733" </MINIDUMP>
<EXCEPTION> "Access Violation at 00007FFE18E1FBA0 (virtual address d0), attempt to read from memory"
Any other ideas?
Thanks in Advance