Jachin Philip

HELP! DX. Login email and password working on SW website but not installer.

Discussion created by Jachin Philip on Apr 29, 2020

Hi I am trying to download SW2020 on my computer but whenever I try to log on to my SW account in the installer, it does not work and says Login Failed, Please try again(almost mockingly as Ive tried many times :/) It works on the SW website but not on the installer. I dont know why this is but it is incredibly frustrating and it would really be great if someone could assist me on this  Also oddly enough it says the exact same error message when i try to login in with a wrong password for my account as well. 

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