AnsweredAssumed Answered

Visualize crashing

Question asked by Jamie Saunders on Apr 25, 2020

Hi,

 

Since around the start of April I have been unable to use the Visualize add-in. Every time I open a project file in Visualize it crashes. I've copied one error report below but they are always the same.

 

After doing some Google searches I tried unplugging external monitor, and also CPU and CPU only modes, but that didn't help.

 

I look forward to hearing from you.

 

Cheers,

Jamie

 

An error has occurred. Please contact Bunkspeed for assistance.

Error occurred at 18:11:29 on Thursday, 23 April 2020. Build version is 26.3.0.63.

System.NullReferenceException = "Object reference not set to an instance of an object."

Stack Trace:
at RendererExternal.Render(RendererExternal* , RenderTarget* target, Boolean invalidate)
at Bunkspeed.Raytrace.Iray.Renderer.Render(IntPtr target, Boolean invalidate)
at Bunkspeed.Raytrace.Neuray.Adapter.NeurayRenderer.Render(IRenderTarget iTarget, Boolean invalidate)
at Bunkspeed.Raytrace.Neuray.Adapter.NeurayRenderer.RendererThread(Object o)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart(Object obj)

Direct3D Device Feature Level: Level_11_0
Microsoft Windows 10 Home Service Pack -1 - Pass
8 x Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz - Pass
8033 MB RAM available - Pass
4096 MB NVIDIA GeForce GTX 1650 - Pass
26.21.14.4145 GraphicsCard drivers - Pass
1 CUDA devices
7099 MB disk space free - Pass
394 MB ram used by application

NeurayDeviceMode is Hybrid

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