AnsweredAssumed Answered

Why can't I access the Admin Portal? 2019 Installation error

Question asked by Neha Korde on Apr 17, 2020
Latest reply on Aug 30, 2020 by Noor E. Mustafa

Hi, I have recently bought the SOLIDWORKS 2019-2020 software, but the Installation Manager is showing an error when I try to login to auto-fill the serial numbers. 


Error Message: "No products are assigned to your SOLIDWORKS ID by your administrator. To use the login feature,                            designate an administrator and/or products in the SOLIDWORKS Admin Portal."


I tried to access the Admin Portal but another error cropped up.


Error Message: "We detected an Error which may have occurred for one or more of the following reasons:

                           The responsibility of user '******' does not allow accessing view 'SW FMOT Message View'.



If anyone coud help me out with this, that would be great!