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Why Can't SWRx Look Up My Graphics Card/Driver?

Question asked by John Willett on Apr 16, 2020
Latest reply on Apr 18, 2020 by John Willett

"SOLIDWORKS Rx Diagnostics Report

Diagnostic Results: Without an internet connection, Rx cannot check the latest driver recommendations for you automatically.
Card/driver combination information can be found at:  http://www.solidworks.com/pages/services/VideoCardTesting.html."

 

I know the Internet is connected (I'm posting this), and my firewall does not report blocking SW Rx or anything else new.  What else could be wrong?

 

(The laptop graphics card is reported as

"Quadro T2000/PCIe/SSE2,"

which is correct as far as I can tell.  My current driver is reported as

"26.21.14.3213,"

Which is also correct.  Lenovo should be keeping my drivers up to date, but I did follow the link above to the Nvidia download site and get the latest.  Haven't installed it yet...) -- John Willett

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