the file is where it belongs c:\program files\common files.
is there a setting in systems option?
i looked and did not see it.
added I can insert inch screws with no problem
when try to insert a metric screw I crash or get the attached message
any ideas or suggestions?
thank you
Can you explain this sw2019 works fine sw2018 does not.
The swdocumentmgr.dll file is in only one place that I can find.
The file is shared by the two version so how can only one version work.
Thank you for the reply.
It is a good question. You didn't mention that in the original post. Document Manager library is backward compatible so everything working for 2019 must work for 2018. But it also depends on toolbox file versions (not the app version). Can you check what is the actual file version of the toolbox item (.sldprt file) in your library for the ones which work and ones which do not?
Try to manually register swdocumentmgr.dll or reinstall/repair document manager SDK. Take a look at this article: Connect to SOLIDWORKS Document Manager Application from API