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PDM Search Tool issues with RDP

Question asked by Bill Stadler on Mar 23, 2020
Latest reply on Mar 23, 2020 by Bill Stadler

During these challenging many of our staff members are working remotely from home.  So far things have been pretty decent but I have has a couple of reports about the Search Tool when remote desk-topping into their machine at work.  

 

  1. Pull up search tool on laptop at home while across VPN and Search works as expected.
    1. Remote Desktop in to computer located at work and the Search Tool comes up solid white (blank).  So far only one report on this.
  2. Remote Desktop into virtual machine, start up the search tool and type in one character and the tool locks up.  On a different VM it works fine.  We are uninstalling PDM and reinstalling to see if that resolves the issue.  So far 2 users reported.

 

We have a mixed bag in that some users are just VPN in and some are RDP in.  Again so far only a couple of reports but I am trying to stay before it potentially turns into hundreds...

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