I have to justify our renewal and I was asked a super simple question that blindsided me:
"Why would we pay for two if the tech support is all you use? Just use the Premium one when you call"
We aren't looking to stay current with SW anyways, we will upgrade to 2018 (as time permits) and wait it out. I have 2019 but it sounds almost as bad as 2017.
I'm aware that we would have to back pay but I guess that isn't a compelling reason to stay live.
Also I've got my own opinions and I recognize that I shouldn't be making a decision of this scale so I'm open to any opinions or suggestions