I am creating a new template in our system.
I have created with the Pigeon hole add in the document identifier that I want to use (see picture 1). But when I go to PDM to create the template the document identifier does not show up (see picture 2).
In my Sandbox vault I have tried to do the same there and then the identifier works, I have compared the data card in both vaults and the settings, variables etc are the same.
Any idea why this is not working and how this can fixed?