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"Current major version is not upgradeable because patchable {0: swpdmclient} install is later

Question asked by paul stewart on Feb 26, 2020
Latest reply on Feb 26, 2020 by paul stewart

Having trouble installing Solidworks v2019 SP2 on a workstation.  v2018 was uninstalled and the installation for v2019 SP2 reports that: "Current major version is not upgradeable because patchable {0: swpdmclient} install is later ({1: 20190-40200-1100} >= {2: 20190-40200-1100})"

 

I have verified that v2019 is not installed on the workstation by checking "Programd and Features" and using WMI.  

 

////SummaryIMLog_20190-40200-1100_00001.txt///

Time Type SubType MID ID Message
07:44:56 Info MachineInfo 66 0 "SCREEN DPI setting: (LOGPIXELSX = {0: 96}; type = {1: 0})"
07:44:56 Info AboutLog 6 55005 "SOLIDWORKS Installation Manager Log Summary; started {0: Tuesday, February 25, 2020; 07:44:56}; formatted for Excel with Tab-Separated Columns."
07:44:56 Info AboutLog 7 55006 "A more detailed log is located here: {0: C:\Windows\system32\config\systemprofile\AppData\Roaming\SOLIDWORKS\Installation Logs\2019 SP2.0\Other Logs\sldIMLog_20190-40200-1100_00001.txt}. Send all logs to technical support, if requested."
07:44:56 Info MachineInfo 11 55301 "This Installation Manager is running from: {0: C:\ESD\dist\SOLIDWORKS_WIN\V2019.2.0.6\solidworks_win_install\64bit\sldim}"
07:44:56 Info MachineInfo 10 55300 "Installation Manager version: {0: 2019 SP2.0} (revision: {1: 0}; build: #{2: 27.2.0.0051})"
07:44:56 Info MachineInfo 13 55303 "Current language: {0: english} (OS language ID = {1: 1033})"
07:44:56 Info MachineInfo 16 55306 "Computer: {0: XATLCAMP08287}; User: {1: SYSTEM}; User+Domain: {2: DELTA\XATLCAMP08287$}"
07:44:56 Info MachineInfo 17 55309 "Windows Installer (MSI) Version: {0: 5.0.7601.24535}"
07:44:56 Info MachineInfo 15 55305 "Command line passed in to this application: {0: /adminclient /new /source "C:\ESD\dist\SOLIDWORKS_WIN\V2019.2.0.6\solidworks_win_install\64bit\AdminDirector.xml" /norunsw /pushdeployment /skipcountdown}"
07:44:56 Info MachineInfo 69 0 "File time of EXE: {0: 02/28/2019 02:27:08}"
07:44:56 Info Step 25 55502 "User advanced from '{0: None}' page to '{1: Init}' page."
07:44:57 Info MachineInfo 12 55302 "Current Architecture/OS: {0: Windows 7/X64 }"
07:44:57 Info MachineInfo 172 55310 "Current IP Address: {0: 10.108.144.71}"
07:44:57 Info MachineInfo 17 55307 "Total System Memory (RAM): {0: 4.0 GB}"
07:44:57 Info MachineInfo 18 55308 "Found {0: SOLIDWORKS} serial number in registry: {1: 9010012850311480RSQTXZ82}"
07:44:57 Info MachineInfo 18 55308 "Found {0: SOLIDWORKS MBD} serial number in registry: {1: 9010012850311480RSQTXZ82}"
07:44:57 Info MachineInfo 18 55308 "Found {0: SOLIDWORKS Visualize} serial number in registry: {1: 9010012850311480RSQTXZ82}"
07:44:57 Info MachineInfo 18 55308 "Found {0: SOLIDWORKS CAM} serial number in registry: {1: 9010012850311480RSQTXZ82}"
07:44:57 Info MachineInfo 72 0 "The IM is being run from an admin image directory: {0: C:\ESD\dist\SOLIDWORKS_WIN\V2019.2.0.6\solidworks_win_install\64bit\sldim}"
07:44:57 Info MachineInfo 72 0 "The IM is being run from an admin image directory: {0: C:\ESD\dist\SOLIDWORKS_WIN\V2019.2.0.6\solidworks_win_install\64bit\sldim}"
07:44:57 Info MachineInfo 10000 0 "IM Version loaded from XML file: {0: SOLIDWORKS 2019 SP2.0} = {1: 20190-40200-1100-100}"
07:44:59 Info DetectProduct 19 55400 "Detected installed product: {0: SOLIDWORKS PDM Client}; Version: {1: SOLIDWORKS 2019 SP2.0}; patched: {2: 0}; from admin: {3: 1}; installation dir: {4: C:\Program Files\SOLIDWORKS PDM\}"
07:45:01 Info DetectProduct 86 0 "Current major version is not upgradeable because patchable {0: swpdmclient} install is later ({1: 20190-40200-1100} >= {2: 20190-40200-1100})"
07:45:01 Info DetectProduct 22 55403 "An earlier major version ( 0) could be upgraded to the current version."
07:45:03 Info Step 25 55502 "User advanced from '{0: Init}' page to '{1: Finished}' page."
07:45:03 Info Step 25 55502 "User advanced from '{0: Finished}' page to '{1: Shutdown}' page."


----------------------------------------
END LOG Tuesday, February 25, 2020; 07:45:03

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