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CAD Admin Dashboard Not Updating

Question asked by Pete Nelson on Feb 19, 2020
Latest reply on Mar 19, 2020 by David Lane


Two weeks ago at 3DEXPERIENCE World 2020 the Cad Admin Dashboard was promoted in several presentations, so  I was excited to get back to work and try it again, as we had tried to use it previously but not had much success.  Apparently we must must be doing something wrong because it still seems hit or miss as to what gets updated.  For example, we updated approx. 24 graphics drivers, but only 3 appear as updated under the System Updates column with a note, “02/18/2020 : Graphics Card Driver”.  But, even those 3 that were updated to the most current driver still have the “Driver Unsupported” note under the Machine Details column.  Only one user has results for the performance Benchmark test populated, and that was one done 8 months ago, not even the most recent one.  Something is definitely not right.  All users have the correct setting in Options set for “Help Make SOLIDWORKS products better by automatically sending your log files to DS Solidworks Corporation”.  Any tips or insights on what we can look into or test?