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Thoughts on conference software/providers?

Question asked by Garet Holcomb on Feb 19, 2020
Latest reply on Feb 19, 2020 by Jason Capriotti

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I've been tasked with coming up with an online conference/screen sharing service we can manage for the various meeting we have with clients.

The powers here are very particular about security and don't want anything that can be recorded or is too open to being discovered by third parties. Also, we need to avoid any cross-pollination of clients, so common dial-in PINs and things like that are no good. If we're finishing up a meeting and some guy calls in for the next one, that's not a good thing.

I guess it would be ideal to be able to set up recurring calls, where each call/meeting has a custom PIN in order to join it. Ability to stream video would be ok, but not critical.

What do you guys use?

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Brett Erickson Feb 19, 2020 9:11 AM
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We use Zoom and it works well, it's the most responsive screen sharing and video conferencing I've used. The owner of the account can use a default link or you can create a unique link/conference ID and password for every meeting. I can create recordings if you want but I'm assuming it can be turned off and it also has end-to-end encryption.
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Justin Pires Feb 19, 2020 9:26 AM
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Not sure if its on your radar, but there is a lot of screen capture software like OBS Studio. I dont believe you can make it impossible to record. I think Netflix, Amazon, and Hulu would have that technology in place if they could. You might make it more difficult if you used some kind of remote connection but even then there is a lot of youtube recordings of remote connection from Microsoft Tech support and scammers.
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- David Lane @ Justin Pires on Feb 19, 2020 10:05 AM
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  I think OP meant the meeting client would prevent screen recording. It's definitely impossible to prevent another application from recording.
  
  Typically all the conferencing clients I've used have options to block recording, set individual meeting pins or universal user pins. Meeting access codes are typically the same for all users joining a meeting, but the organizer would have their own pin.
  
  GoToMeeting and Skype for Business can do what you want. MS Teams may be able to do it, but haven't used it much yet.
  
  Skype/Teams is nice if you're already using those for internal instant messaging and/or available/away statuses. It also integrates very nicely with Outlook. They also use the same account you're probably already using to login to Windows, which makes it super convenient. Oh, and you can set them up to call your phone when you join in a meeting, so you don't have to actually dial in. I personally don't use PC audio, because the mics usually aren't that great, and I don't want everyone else in the office hearing the entire meeting. I always had problems with the GoToMeeting add-in for Outlook, but other than that it worked well too.
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Mark Bradford Feb 19, 2020 9:36 AM
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We use Webex, and the recording can be disabled, as well the meetings can all be password protected, so they are very private. Works very well.
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Rick Becker Feb 19, 2020 10:03 AM
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Can't beat the convenience of Online Meeting Software & Web Conferencing - GoToMeeting .
I think it does all you are asking for.
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- Jason Capriotti @ Rick Becker on Feb 19, 2020 10:19 AM
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  I'll second GoToMeeting. Our company is international and works with several external partners so we meet in GoToMeeting, Webex, & Skype. GoToMeeting works far better than Webex and Skype. It seems to lock up less, audio quality is better and it actually works with my car's Bluetooth automatically and pain free. Webex I have to download some 3rd party app to get it to work in my car and it often fails. Skype I've used for personal use and its OK but for web meetings its been slow and intermittent, even for just 1 on 1 internal meetings. It's great for chat but for screen sharing I have to resort to setting up a GoToMeeting which I hate to do since I'm already in the Skype chat.
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