I have a Dell Precision 3540 with AMD Radeon Pro WX 2100 GPU (In addition to integrated Intel 620 graphics). 

This is a SW certified machine and should work with driver version 19.Q4 from AMD. However, Solidworks regularly crashes the graphics driver, and when I run SW RX, I see that it does not recognize the AMD driver, as seen here:

The driver version reported is in fact the current version of Windows installed on my system (Win 1909 release). In other words, SW reports that "Windows" is the driver, rather than driver version 19.Q4 from AMD (the recommended AMD driver).

Any ideas on what might be causing this, and how to fix it? I have raised the question with my VAR to see if they can find a fix.

FYI: I am trying to install SW 2018 SP5 currently, but earlier had the same problem with SW 2020 SP1 as well.