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Offsite location, Solidworks crashes when creating new file

Question asked by Zac Konrad on Jan 27, 2020

I have a user that once a week works at one of our locations that is 50 miles away.  Every time he try's to create a new part file, assembly file, or drawing file, SW crashes.  He gets an error saying "Solidworks 2019 has encountered a problem and needs to close" then it says "Generating crash report. Please Wait...."

When he is at our headquarters building where all of our servers are, SW works just fine.  When he goes to our up north location he gets those errors.

His laptop does have a different IP address for each location.  He is also always connected with an ethernet cable and not WiFi.