Can we get a notification when Solidworks server is down? Like when on Xbox live you can go there to the main dashboard and see if it is up and running. I don't want to call my VAR every time I get an error message that I cannot get an online license. Any Ideas? For instance, I was just in Solidworks and I restarted my computer and now I get a message that I cannot get an online license. I have seen this before and every time so far it is their servers are down and if I do nothing it will resolve itself. But in the meantime I done know this for sure so I call tech support and we go through everything and then they find out the server is down.
Notice below that one game is not working for some reason. If these all said Solidworks Server or whatever that would be helpful.
We had some internal network stuff this morning, so I thought it might be related to that. I was coming here to post but saw this thread. I had an email to my VAR and they just responded saying SolidWorks has confirmed their server is down.
Same Issue here with SW Standard. 403 Forbidden when fetching a License.
1/22/20 10AM
Looks like big outage.
I've VPN to Europe and Asia and still no connection.
Unless they all go to same server.
My VAR instructed me to use the online Admin Portal to temporarily switch back to machine activation, but that ends up with an error as well:
"The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.[10:10:03]"
barrow the licence from the licence manager for weeks at a time.
I have a restart problem of getting all my network drives to load, till I force them to load all my recent documents is empty since that is where all the parts and drawings live.
No access her either (TX)
Your VAR have no clue.
Even if you switch it to standalone. SW need to contact server to get license first to switch over.
Now VAR could send temp license files for SW to work.
Now its a good time to remind them there should be a way for temp license when server is down.
I did get it to work though (I still had to figure it out on my own). After switching to machine vs online in the portal, I had to go into the registry (this is the part I figured out on my own). ...Software\SolidWorks\Licenses\Online and change SOLIDWORKS value from 1 to 0, then when I restarted SolidWorks it went through the activation wizard and SolidWorks opened.
I 100% agree with you that there should be some sort of fail safe in this sort of situation, and I will make a point to share that opinion with my VAR
My VAR recommended the same, to switch over to machine activation.
But as you pointed out, It can't switch over with out contacting the License server.
Cool, so activation server is different then license server.
See above, full registry path is:
Computer\HKEY_CURRENT_USER\Software\SolidWorks\Licenses\Online
Change SOLIDWORKS from 1 to 0, and you will get the Activation Wizard on next startup
Me neither. VAR recommended attempting to switch back to machine licensing, but after the initial speedbumps of our Online Licensing implementation, I'm not too excited to try that (we've been smooth sailing for a while). Plus the admin portal is down anyways.
At some point in the past, they gave us a temporary license, I had our junior most guy ask our VAR about that. We'll see if they fix the server before that gets handled.
I kind of have the unfortunate task of handling the IT here, and maybe I'm asking a question I don't fully understand, but I'm surprised there isn't a failover server at corporate or something for this? Being able to use solidworks is pretty mission critical at many positions, and it seems like a bad look for a server to crash or something and have a world's worth of customers unable to use the product.
That's what I thought.
Hence I tried login to oversea server but nothing worked.
I'll try the standalone switch.
License server is down because they needed to make more room for the 3DSwYm servers.
It worked!
This should be an auto switch over to standalone with online license fail.
Good thing they have activation and license on different server.
I checked for the key in [HCU], but I only have a 'Subscription' key there, not a 'Online'.
Which is strange since we don't have the subscription.
We have SW2019, if that makes a difference.
The key is not Online.
My VAR say issue is fixed.
I'll hang on to my standalone license a bit longer .....
The Admin Portal still shows me using Online Licensing. I switched the registry back to 1, and get the original error still.
Switch to Standalone in Admin portal, then change Registry from 1 to 0 (you don't need to do it again). Start SW.
I am really just looking for a notification or a display on their website that the server is up or down so I don't have to call a VAR. I also would like it to be up so I can do my work.
I can change to machine licensing but I don't want to yet.
I mean I am not having success going back to online. The Admin Portal says it's using online activation, but I'm actually using machine activation. Trying to go back, since you said your VAR told you it's fixed, does not work for me.
I am still down as well (Illinois, USA).
This is interesting as I think there should be an option to use this offline in case of an internet outage or some other connection issue (like we are seeing today). I was on a plane recently, and was unable to use my Solidworks, it was then I realized I left it in online activation mode before I left for the trip.