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Remote Access through VPN - Can't setup PDM viewer

Question asked by Karl Hacken on Dec 16, 2019
Latest reply on Dec 17, 2019 by David Lane

Hi,  I'm attempting to setup the PDM vault view for someone that is consulting for our company.  They are VPNing into our server but are unable to view the archive server when going through the PDM viewer setup.  I am able to ping our archive server without a problem but it doesn't appear as an option in the viewer and I can't add it manually.  It seems like there's something blocked.  Would this be more of a SW/PDM setting/issue or something else?  I am able to use the credentials for login at my computer and have no issues as well.

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