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Pack and Go to another country

Question asked by Dylan Sinclair on Nov 19, 2019
Latest reply on Nov 19, 2019 by ömür tokman

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Good afternoon all,

I am having some trouble with pack and go today with a rather large assembly,

I am running SW2015 and send my SolidWorks via Pack and Go to our manufacturing plant in Turkey who also run on 2015,

However they are having trouble opening one assembly in particular and the only reason I can pinpoint is the change in language from English to Turkish... The parts that are missing are in the zipped file but are not linking to the top level assembly (As if solidworks cant find the path)

Is there a way to go around this as half of the components I sent in the pack and go will not open

Much appreciate any help as this is causing quite a large problem for us at the moment!

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15 Replies

Steven McCallion Nov 19, 2019 9:52 AM
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My little brain fart: are they placing it into a long line of folders? Because windows can only handle so many characters (254 or so) in the address.
Have someone try placing it in "C:\thing\" and see what happens.
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- Josh Brady @ Steven McCallion on Nov 19, 2019 9:57 AM
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  Steven McCallion wrote:
  
  My little brain fart: are they placing it into a long line of folders? Because windows can only handle so many characters (254 or so) in the address.
  Have someone try placing it in "C:\thing\" and see what happens.
  +1
  Forgot about this little gem... Super easy to do when you don't "flatten to single folder" in your P&G.
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- Dylan Sinclair @ Steven McCallion on Nov 19, 2019 10:10 AM
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  Thanks Steven, definitely worth a look as we are struggling, I have checked on both ends and out folders are within 100 characters so I wouldn't have thought this would be an issue but thank you!
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Josh Brady Nov 19, 2019 9:53 AM
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Your problem statement is a bit unclear.

Can they see the missing files in the ZIP file? (sounds like yes)
Can they un-zip all the missing files to an actual folder?
Can they open those individual component files in SolidWorks? (possibly no?)
If they can open the components, try opening them prior to opening the assembly.
If there is indeed some language issue, you may have to find the offending character(s) and rename files on your end to be compatible prior to sending.
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- Dylan Sinclair @ Josh Brady on Nov 19, 2019 10:17 AM
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  Josh Brady wrote:
  
  Your problem statement is a bit unclear.
  
  Can they see the missing files in the ZIP file? (sounds like yes) - Yes they can
  Can they un-zip all the missing files to an actual folder? - Yes, all parts un-zip correctly
  Can they open those individual component files in SolidWorks? (possibly no?) - I believe they can open the 'missing' parts separately
  If they can open the components, try opening them prior to opening the assembly. - This has not made a difference so far from what I can tell
  If there is indeed some language issue, you may have to find the offending character(s) and rename files on your end to be compatible prior to sending. - Hopefully this will be the worst case scenario
  I am currently trying to download the Turkish language to solidworks via setup to see if this will prevent the mix-up of language characters... fingers crossed
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Deepak Gupta Nov 19, 2019 10:04 AM
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Ask your team members in Turkey to turn on these two options and see if that helps.
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- Dylan Sinclair @ Deepak Gupta on Nov 19, 2019 10:18 AM
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  Thank you Deepak, I will send this over to them now and see if it helps
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Glenn Schroeder Nov 19, 2019 10:24 AM
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"The parts that are missing are in the zipped file but are not linking to the top level assembly (As if solidworks cant find the path)"

Have them open those Parts first, then open the Assembly.
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- Dylan Sinclair @ Glenn Schroeder on Nov 19, 2019 10:29 AM
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  I have seen a few people suggest this but surely this is just a quick fix? this issue will keep happening surely?
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  - Glenn Schroeder @ Dylan Sinclair on Nov 19, 2019 10:44 AM
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    Dylan Sinclair wrote:
    
    I have seen a few people suggest this but surely this is just a quick fix? this issue will keep happening surely?
    
    I don't know. It shouldn't have happened in the first place.
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    - Dylan Sinclair @ Glenn Schroeder on Nov 19, 2019 10:49 AM
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      Yeah that's the confusing part, trying to figure out why it has so we can hopefully sort it out for good
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ömür tokman Nov 19, 2019 11:13 AM
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If you want.
You can do an experiment with me using a small piece or a test piece. I'm in Turkey, but now I'm going home tomorrow, I can see.
Maybe it will help.
SW18 tr and eng.

Edit:
Sorry, forget what I wrote.(please)
tempa pano is our competitor.
I'm in iksel elektromekanik.
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- Dylan Sinclair @ ömür tokman on Nov 19, 2019 10:56 AM
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  Thank you Ömür, I will see how we get on today and let you know tomorrow, much appreciated!
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  - ömür tokman @ Dylan Sinclair on Nov 19, 2019 4:02 PM
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    This is quite a comment.
    The assembly file contains a database in its internal structure. The part addresses in the assembly are registered here. it is probably not possible to save the address of the faulty part in the database when registering pack an go, or it is incorrectly registering it. so I can't find the address when opening other pc assembly.
    Solutions that come to my mind.
    1-Assemble pack and go on a different pc.make the assembly file pack and go on a different pc.
    2- Change the part name and make pack and go.
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ömür tokman Nov 19, 2019 11:19 AM
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Did they check references with SolidWorks Explorer?
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Pack and Go to another country

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