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why does Solidworks think external references are locked after I unlocked them?

Question asked by Tyler Roth on Oct 11, 2019

I need to edit an external reference.  When I unlock external references, it shows that they are unlocked in the feature tree.  However when I try to edit the external reference, I get one of 2 results: 1. a message telling me to unlock external references.  2. Doesn't show the message but when I try to select surfaces but none will highlight.  It's like I never selected them.