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Collapse Tree (Shift+C) not a recognized command after upgrade

Question asked by Aaron Hubert on Sep 13, 2019
Latest reply on Sep 13, 2019 by Glenn Schroeder

Our company just upgraded to SW 2019 SP 3.0. After the upgrade, I opened my first assembly and attempted to use the keyboard shortcut Shift+C to collapse the feature tree and instead it started a sketch. I then went to customize my keyboard shortcuts to fix this thinking the shift+c shortcut just got messed up somehow and when I search for "collapse" or "tree" nothing is being found. It is acting like the "collapse tree" command is not there. The other weird thing about this is other users at my company are able to use the command and search for it in the keyboard commands just fine. Has anyone else seen this behavior and possibly have a solution? My initial guess is it is some sort of registry issue since not every used is seeing it? We are both using the same settings file. I have also attached a picture of the system showing no results when I search for the "collapse" command, and another picture of the other user on a different PC doing the same search and finding the command.