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my balloon manager does not allow for linked field to be used. Grayed out... how do I fix this?

Question asked by Shawndra Products on Sep 10, 2019
Latest reply on Sep 10, 2019 by Shawndra Products

When I click on a balloon to change the item number to a custom number the balloon property manager does not show the correct field to change. I don't find where the "custom" field is. It also grays out the linked filed. Any suggestions?