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This is just a guess but are you using Toolbox parts with configurations? If so, you might have to click on your BOM and in the PropertyManager check how Configurations are being treated (you may need to select the option to treat different configurations as different components).
Or, you might want to RMB on your view and be sure that your balloons are linked to the correct BOM - that catches me once in a while too!
My BOM has different rows for different configs of TB items, but no item # displays in the BOM or the balloon for toolbox items. I also can't get the same property attached to the balloon and BOM column so that if I fill in one manually the other would then match it.