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"Transfer to Gibbscam" option missing in add-in

Question asked by Joe Gedang on Jun 24, 2019

Installed latest version Gibbscam.  When the user clicks on the Gibbscam Add-in Tab in SW 2019 SP2.0, the "Transfer to Gibbscam" option is missing.  I've tried uninstalling and reinstalling the add-in from Gibbscam to no avail.  What could be the issue?