I have few enhancement and suggestion to SolidWorks software development team which may be helpful to the users of SolidWorks. I just want to know that where should I post such enhancement request.
please log in at customerportal.solidworks.com and under the topic MY SUPPORT you'll find the possibility to submit a enhancement request.
Thanks for your reply sir,
Actually my customer portal is locked.
Usually if you don't have current maintenance, most things will be locked in the portal. IMO I would think that the information within the My Support tab should not be locked if you have a valid serial number regardless if you have maintenance or not.
Sir actually its free account created at SolidWorks customer portal.
Please use "Register My Products" and type in your SWX serial. And then you'll see...
All accounts are free. If you have a valid SW license, you can associate it with your account using the link above. Once you have done so, the rest of the portal should become unlocked.
Have you considered explaining your ideas here?
Sir actually I can share the enhancement ideas here at the forum but I am not sure that will it be considered by SolidWorks team or not.
It is unlikely. They may read it, and they may do something about it. However, you are going the correct path. Enhancement Requests are the way to go. Although I would love to hear what they are.
Arvind Kumar wrote: Sir actually I can share the enhancement ideas here at the forum but I am not sure that will it be considered by SolidWorks team or not.Arvind.
Arvind Kumar wrote:
You might get some useful feedback, and I don't see what it could hurt...and I'm curious.
Thank you sir surely I will do.
Sir like Rapid dimension at sketch level.
Rapid dimension is only at drawing level but if we can arrange the dimension at the sketch level. Then it will be easy for us to recall all the dimension by model items.
Arvind Kumar wrote: Sir like Rapid dimension at sketch level.Rapid dimension is only at drawing level but if we can arrange the dimension at the sketch level. Then it will be easy for us to recall all the dimension by model items.
You'll be pleased to know SPR 541054: Use Rapid Dimensioning functionality in Sketches already exists in the system. Once you've got your Customer Portal unlocked you'll be able to go and vote for it (I just have, it's a neat idea).
How do I vote on an SPR in the Knowledge Base?
Thanks for the update Sir.
Just so I understand the process....
Contacting my VAR isn't accomplishing anything. Creating an ER is the way to get things addressed (or at least get them considered.)
Yes. Perhaps your VAR can open E.R. for you but I doubt it, I generally send my E.R.'s in by myself and then consult if they've been looked upon or not. If it looks like they haven't, I might forward a message to my VAR to see if things could get going faster, especially if it is a functionality which I dearly desire.
Correct ... It's all about visibility Scott ...
If the "Powers that be" can't see it, it doesn't exist ... Plausible deniability or simply a lack of accountability.
Scott Perman wrote: Just so I understand the process.... Contacting my VAR isn't accomplishing anything. Creating an ER is the way to get things addressed (or at least get them considered.)
Scott Perman wrote:
Enhancements or improvements to the software: ER. You create them yourself, and maybe even promote 'em here.
Bugs and things that don't work as intended: SR. Created through reporting the bug to your VAR.
How do I know if my VAR creates an SR? My impression is that once I find a workaround for my problem, they consider the matter closed.
When you send an e-mail to your VAR about a request, like a bug or something like that, you generally get a reply similar to this
I'm guessing every VAR has the same methodology.
Level 1 is the opening of the SR
Level 2 is that the VAR needs to do some searching to find a solution.
Level 3 is that the VAR didn't find a solution and will forward it to SolidWorks Team.
Who is your VAR?
If they do not send you a case number (their own internal support tracking) they are incompetent and should no longer be allowed to be a VAR. They should document every time you contact them for support.
Next question: Do they determine that it's a bug (software not working right), yet they tell you to stuff it? They are incompetent and should no longer be allowed to be a VAR. It is their responsibility to you and to SW to report issues that are determined to be bugs. It's also their job to check and see if this bug is already known and has an SR. If so, they should give you the number and attach your name to that SR so that you can theoretically be notified when (OK, if...) it gets fixed. But they would not create an SR for a bug that's already got an SR.
If it's not a bug, how much support you get is variable. It's not particularly their job to submit ERs.
Speaking of which, here is an e-mail I just received about an E.R. I sent about 3 weeks ago to tell me there is an SPR already existing about it and that I have been attached to it.
Now that I understand the process, I will be more insistent with my VAR. It does look like one time they created an internal support number. On that one I found a workaround so they closed the ticket.
Hold them accountable, you pay a hefty fee for a service you should be getting. If they are not giving you the proper service, go to higher then them and make it be known.
Alex Lachance wrote: When you send an e-mail to your VAR about a request, like a bug or something like that, you generally get a reply similar to this I'm guessing every VAR has the same methodology. Level 1 is the opening of the SRLevel 2 is that the VAR needs to do some searching to find a solution.Level 3 is that the VAR didn't find a solution and will forward it to SolidWorks Team.
Alex Lachance wrote:
I certainly hope I do not, that message is in French!
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