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Can not download - a subscription contract is demanded despite I have valid contract.

Question asked by Akira Yokohama on Jun 10, 2019



I'm trying to download service pack from download site, when I click some links for product, the site says "requires an active Subscription Service contract" as below screenshot.





But we certainly paid subscription contract fee, and it seems active.

I've already tried download on IE11 with win8 and chrome with win10,win8,  turn off firewall and virus scan, access from office and my home. But I still cannot understand what's wrong.

If anyone could help me figure out why contract is requested I would be very appreciate, I can't get convince answer from my VAR yet.

Thank you.