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What is the proper procedure for connecting the PDM notification system to an Office 365 Cloud Email SMPT server

Question asked by Alex Frank on May 31, 2019
Latest reply on Jun 3, 2019 by Charley Saint

Hello Everyone, 


I have been tasked with the PDM Administration duties at my company. I have a lot of experience with Solidworks, and the PDM admin training. We aren't doing too much with the software, but I have been able to convince management to allow me to use it's capabilities more thoroughly. 


That being said, I am attempting to activate the Email SMPT notifications to send documents to people outside the engineering group which have been generated using PDM and some office automation. The trouble I'm running into is the fact that my company uses Office 365, and it is a cloud Email service. I've been through tech support with my reseller and they told me it is an IT problem and they can't help. That brings me here. I can't believe that nobody out there is using Office 365 cloud Email with PDM professional, there must be a way. I've just gotten a variety of error messages when testing it. But I could always be wrong. Is anyone able to give me some pointers as to how I might work with my IT person to get this up and running? It would be a huge time saver for our department.