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Can't obtain license after upgrading to SSD

Question asked by Oneyema Robinson on May 28, 2019
Latest reply on May 30, 2019 by Todd Blacksher

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Hey all, I'm an intern at a MechE company and I've been using the 2018 SW they provide here, however I just upgraded my laptop to an SSD and now suddenly it can't obtain a license. I slapped the old HDD back in and voila solidworks opens no problem (albeit slowly haha) but for some reason after installing windows on the new SSD and getting everything setup it just can't find obtain the license. Just wondering if there's anything I can do to remedy this on my own before I have to go bother my boss with it.

Thanks in advance!

OLD HDD tested 5/28:

New SSD tested a few minutes later:

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Dave Laban May 29, 2019 7:16 AM
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As far as SW is concerned it's in a new computer. Assuming you're on a standalone (rather than network) license, you'll need to deactivate the license while the HDD is installed, then reactivate it once you're back on the SSD. This may need a call to your VAR (Value Added Reseller, the people who your company bought SW from).

If you're on a network license, you'll just need to configure the network license settings.
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- Oneyema Robinson @ Dave Laban on May 29, 2019 2:30 PM
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  I am in fact using a network license. New development. I got it to work however there's still some issue. I went into the license manager and deleted "portNumber@computerName" with the actual servers name so that only the vpn address with "portNumber@ipaddress" remained. Now I'm able to open solidworks. This is odd as I don't have a vpn installed on this laptop but whatever. When trying to use the proper server name it keeps telling me that the servers either not connected or i can't reach it so I guess as long as it lets me work this will do. Hope this helps anyone in a crunch. I assume going into the license manager on the server and forcibly removing my computer from the list would work, however I didn't see how to do this with individual computers and I don't wanna mess anything up. If anyone knows how to resolve this fully, feel free to post it
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  - Paul Wyndham @ Oneyema Robinson on May 30, 2019 10:59 AM
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    The IP address doesn't necessarily mean VPN connection. What I guess is happening is your HDD had the fully qualified server name or a line in the Hosts file that told the computer how to look up the server on the network and your new SSD does not have that.
    
    The fully Qualified Name (FQN) would be something in the format of Servername.Domain.com
    The IP address is the actual address of the server. The name is usually linked to the IP address but the Domain Name Service (DNS) server.
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Heiko Sohnholz May 29, 2019 7:28 AM
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Hi,
i agree with Dave.
SWX writes down some information on your system disk.
So please deactivate your license prior making changes in case of disk/SSD drives!
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Jeff Mowry May 30, 2019 1:36 PM
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Not sure that any of us are supposed to know this, but SW is tracked per hard drive in any given system, and not necessarily by the MAC address or other means. Change the hard drive, change the "computer" that is licensed

So as Heiko indicated above, the way to fix this (not sure about network license) is to deactivate SW from the old HDD first, then activate on the new SSD.
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Todd Blacksher May 30, 2019 1:56 PM
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That's an error generated by the FlexLM licensing tool, it is basically saying that it is not able to reach out to the server.
You should be able to access the "SolidNetWork License Manager" on your computer
(In the start menu under SOLIDWORKS Tools 20XX.)
note: it looks as though you have already done this.

On the License Usage Tab it should list the server location
(This should be 25734@servername)

I believe that Paul Wyndham has already pointed you in the correct direction.
It sounds as though you were able to make it work, so this may not be necessary.

If you are able to get into the "full" license manager, you could Start/Stop the service to "reset" it.
(Full License Manager has (5) tabs, the Client version of the License Manager only has (4) tabs, and cannot start/stop server.)
t
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Can't obtain license after upgrading to SSD

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